Privacy Policy

Welcome to BannerBrook Pharmacy (“we”, “our”, or “us”). We are committed to safeguarding the privacy of our patients, customers, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect and process the following types of personal data when you use our pharmacy services or interact with us:

• Name, address, date of birth, phone number, and email
  
• NHS number and medical history (when necessary for treatment)
  
• Prescription and medication records
  
• Information provided when contacting us via the website or in person
  
• Payment or insurance information (if applicable)

We only collect health-related data when it is necessary to provide pharmacy or healthcare services, and we ensure that such information is handled with the highest level of confidentiality.

2. How We Use Your Information

We use your information to:

• Dispense prescriptions and manage your medication
  
• Provide healthcare advice and support
  
• Communicate with you regarding your treatment or services you’ve requested
  
• Comply with our legal and regulatory obligations
  
• Improve our website and pharmacy services

We will only use your data where we have a lawful basis to do so—such as consent, performance of a contract, compliance with a legal obligation, or legitimate interest.

3. Sharing Your Information

We may share your data with trusted third parties, including:

• NHS bodies and healthcare providers (e.g., GPs, hospitals, or care homes)
  
• Prescribers or other authorised medical professionals
  
• Service providers who assist us in delivering pharmacy services (e.g., delivery couriers)
  
• Regulatory authorities if required by law

We do not share your personal information for marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. Access to sensitive information is restricted to authorised personnel only.

5. Your Rights

Under UK data protection law, you have rights over your personal data, including:

• The right to access a copy of the data we hold about you
  
• The right to request correction of inaccurate or incomplete information
  
• The right to request erasure (in some circumstances)
  
• The right to restrict or object to processing
  
• The right to data portability (if applicable)

To exercise any of your rights, please contact us at [insert BannerBrook Pharmacy’s contact email or address].

6. Cookies and Website Use

Our website may use cookies to improve your browsing experience and analyse site performance. Cookies are small files stored on your device. You can manage or disable them through your browser settings.

7. Retention of Data

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law, such as NHS retention standards or regulatory obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include an updated “effective date.”